FAQs

SecurLOCK™ Equip requires you to have a credit and/or debit card account issued from Texas First Bank. You will also need an Apple or Android smartphone. After downloading the app, you will be instructed to enter your full account number and then other authentication information. Once registered, you can begin using the app immediately.

It’s simple. If you have an iPhone, just download the app from the Apple store. If you have an Android phone, download the app from the Google Play store. Once the app has successfully downloaded to your smartphone you can begin to register and use your cards.

No, it’s provided to you free of charge so you have more control over your card.

Fifteen (15).

Unlimited.

Business or Personal debit and/or credit.

Android – version 4.1 or later and Apple (iOS) – device model 4S, 5, 5C, 5S, 6, or 6 Plus with iOS operating system version 8, 9, and 10 and all future device/release going forward.

You can begin using the service immediately. By turning the card off the little green button in the top right corner of the card image will turn to red. This means that all transactions (except for recurring transactions) will be declined. When ready to make a purchase, simply turn the card bank on.

After you become comfortable with the on/off function you can start selectively setting controls and alerts by channel (in-store, online, mobile, ATM, etc.). You can also set transaction-to-spend limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts, and much more.

It’s an immediate notification sent to the app. You can select to be alerted on all your payment transactions including recurring payments or you can select just preferred transactions. Preferred alerts are available by spend limits, location, transaction type, and merchant category.

No. Using the card controls does not change the status of your account.

It happens immediately after you set and saves the option.

Yes. Merchant recurring transactions will be approved. You can select to receive alerts on recurring transactions as well.

While My Locations and My Region work independently or together, neither can be used in conjunction with International.

In the app go to Transactions, find the one that was denied and open it, tap the image so it rotates, and the control(s) that were evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like non-sufficient funds or fraud monitoring.

Alert preferences let you know every time a card transaction is attempted. You can be alerted for all or preferred transactions. Preferred alerts are also available by location, transaction type, merchant type, and threshold amount.

Only the primary device will receive alerts. Use the settings menu in the app to set your device as primary. Multiple users of the same account will be notified if one of the users changes a preference.

You must add the new account to the app. This can be done by going to Manage Account and adding the card. Be sure to change the old card to “unmanaged.”

Please contact us through the Texas First Bank website or call the number listed on the back of your card.

The last 50 transactions will display in the app for thirty calendar days.

Some merchants send pre-authorizations at higher amounts to test the card’s validity. For example, a $25 gas purchase might display as $125. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the charge is listed in the app for more, it will clear your account for the correct amount.

To select the card(s) you wish to manage, go to Settings and choose Manage Cards. Then uncheck the card or cards you don’t want to manage. Once a card is unmanaged, controls and alerts cannot be set for that card.