Texas First Bank uses multiple layers of technology to help safeguard your data, but we are most successful in fighting fraud when we partner with you.Learn more
Texas First Bank will NEVER ask you to provide, verify, or update personal account information via email, text message, or an unsecured website. If you receive a request like this, especially if it’s unsolicited, DO NOT PROVIDE ANY INFORMATION. Instead, contact a Customer Support Representative immediately at (409) 978-2250 during business hours or via our Report Suspicious Activity form.
NOTE: Texas First Bank does provide a “secure messaging” feature within 24/7 Online Banking which can be used to communicate personal account information in a secure manner.
Texas First Bank uses the latest technology in data encryption. This creates barriers between systems that can only be crossed with authorized passwords. Multiple layers of advanced security tools including cryptography, firewalls, and trusted operating systems are used to prevent tampering and ensure the privacy of your account information. When logging in to Online Banking, check the URL. Make sure that you are logging in via texasfirst.bank to ensure you’re giving your information to Texas First Bank, and not a scammer.
Texas First Bank suggests that all commercial online banking customers perform a risk assessment and controls evaluation at least annually. Please contact your banking center representative for more information.
Do not write down or allow Windows to remember your passwords. This could expose your account to unauthorized access. Create strong passwords that meet the following criteria:
Examples of poor, weak passwords that should not be used include:
Set up account alerts to watch for suspicious activity on your accounts using SecurLOCK™ Equip and/or within your Online Banking.
Download the SecurLOCK Equip app to your smart device and set up immediate transaction alerts on your phone. You can also set spending limits and temporarily lock your card from the app. Learn more about SecurLOCK Equip here.
In Online Banking, under Settings > Alerts, you can set up alerts that will email or text you when your account experiences activity, such as unusual spending, failed login attempts, balance information, and suspicious activity. Messages will be sent to you by email or text message.
Corporate accounts can make logins even more secure by enabling one of our enhanced authentication methods. Contact (409) 978-2250 or your nearest banking center to discuss any of the solutions in detail.
Your computer can be a goldmine of personal information to an identity thief. Here’s how you can safeguard your computer and the personal information it stores:
Just like your personal computer, your mobile device needs attention to ensure your information is safe and secure. Take the following actions to secure your mobile devices.
Keep your mobile device OS and applications up-to-date. For an iPhone® or iPad®, use iTunes or the settings to check for updates. For an Android® mobile device, check your device settings for OS updates. Your device’s application store will generally keep you aware of any required application updates.
If your mobile device supports a password or PIN to restrict access, you should use one. This prevents someone being able to access your device without first getting past your PIN or passcode.
If your mobile device supports it, use encryption to protect sensitive information. Your device may also have a wipe function that can be triggered by password failures or remotely if your device is lost or stolen.
You should only install trusted applications.
Jailbreaking or rooting your mobile device can make it more vulnerable to malicious software and may void your warranty.
If your device is lost or stolen, immediately contact your service provider to stop service and contact Texas First Bank to disable text alerts.